Why didn’t I receive my OTP code?
There are a few common reasons why you might not receive your One-Time Password (OTP) when logging in to NowServing. Below are the possible causes and what you can do to resolve them.
1. Temporary Network Issues
Why does this happen?
Network issues can sometimes occur due to poor signal, service interruptions, or delays from your mobile provider.
When this happens, OTP messages may arrive late or out of order.
What should I do?
Avoid requesting the OTP multiple times in a short period.
If you request another OTP too quickly, you might receive the first OTP after the system is already expecting the second one, which will cause an error.
Best practice:
Stop requesting new OTPs
Wait 15 to 30 minutes
Try logging in again after waiting
2. The Notification Appeared, but the Message Is Gone
Why does this happen?
Some phones (especially newer iPhones) automatically detect and delete OTP messages from your inbox right after they arrive, as a built-in security feature. You may see the code flash in the notification banner at the top of your screen, then find nothing when you open your Messages app.
What should I do?
Read the code from the notification banner the moment it appears, and enter it right away.
If it already disappeared, tap Resend Code and watch the banner the next time.
On iPhone, the code often auto-fills above your keyboard when you tap the code field, even if the message was not saved.
3. You’re Using an International Mobile Number
This usually affects patients located abroad (e.g., US, UK, UAE, and other countries) who are using international phone numbers.
Why does this happen?
In some countries, international SMS messages are blocked or filtered by local telecom providers, preventing OTP messages from being delivered. For added security, some sign-ins also go through an extra verification step, so in certain cases your code may not be sent by text right away.
What should I do?
One quick thing to try first:
If you are using a VPN, turn it off and request a new code.
If your code still does not arrive, we can enable OTP delivery via email instead.
To do this, please contact NowServing Support at 📧 support@nowserving.ph
Include the following details:
Full name of the patient
Mobile number being used
Email address
A clear copy of a valid ID
Once your email is linked to your account, our team will inform you when you can try logging in again.
👉 Log in using the same mobile number, and your OTP will be sent to your email instead.
